Staff Software Engineer
Required skills
Interest and ability to apply AI/LLM-assisted approaches to improve testing productivity and software quality, Strong software engineering fundamentals (APIs, debugging, code quality, performance-minded development), Experience building, maintaining, or operating test platforms and tooling (services, frameworks, CI/CD integrations) that enable QA and engineering teams, Familiarity with end-to-end testing ecosystems and common tools (e.g., Playwright, Cypress, Selenium, or similar)—focused on enablement rather than authoring tests, Proven ability to improve reliability and developer experience in testing workflows (reducing flakiness, improving stability, speeding up feedback loops), Proficiency in one or more languages used for internal tooling (e.g., Ruby, Go, TypeScript/JavaScript, Python), Solid understanding of CI/CD pipelines and how test stages run at scale in build systems (e.g., GitHub Actions, Jenkins, or similar), Strong troubleshooting skills across systems and environments (pipelines, dependencies)
Responsibilities
Build and evolve AI-powered capabilities that improve testing productivity and software quality across Zendesk, Own and evolve the core testing services, tools, and frameworks that engineers rely on to ship with confidence, Create automation and infrastructure that makes the testing ecosystem fast, reliable, and developer-friendly, continuously reducing friction in the delivery pipeline, Partner closely with product and platform engineers to understand pain points, prioritize the highest-impact improvements, and drive adoption through great ergonomics, Be the go-to engineer for testing productivity: respond to requests, troubleshoot issues, and turn feedback into scalable improvements, Lead design and delivery of testing productivity initiatives, and mentor engineers by raising the bar on reliability and maintainability across the platform, Share knowledge through clear documentation, examples, and enablement to help teams ramp up quickly and use the tooling effectively
Seniority
Staff Software Engineer
Domain
Engineering Productivity Test
