Service Delivery Manager (m/w/d)
Core
Oversee and optimize the delivery of Managed Detection and Response (MDR) services, acting as a trusted advisor to translate SOC investigations into actionable security improvements for clients.
Role type
Service Delivery Manager (Cybersecurity)
Builds
Managed Detection and Response services for private and governmental organizations
Domain
Cybersecurity / Security Operations
Deliverable
client delivery
Required skills
Security Operations, incident response, detection logic, triage, log analysis, threat-informed improvement, SLA management, stakeholder advisory
Preferred skills
Service delivery management, ITIL, ISO 27001, NIST Cybersecurity Framework, project management
Technologies
Security monitoring tools, SIEM, log analysis platforms
Responsibilities
Oversee MDR service delivery quality, translate SOC outcomes into client recommendations, monitor SLAs and service performance, advise on security posture improvements, align service delivery with pre-sales and client needs, manage client onboarding, report on incident trends and risks.
Seniority
Mid-level, hands-on IC