Customer Experience Program Manager

## Overview We are seeking a highly motivated, passionate, and customer centric Customer Experience Program Manager to join the **Office of the CTO**. This is a hands on, customer facing, technical role that requires deep expertise in AI and Machine Learning, specifically leveraging **Python** for end-to-end solution design, development, and deployment. Experience with **JavaScript and/or .NET and Agent development frameworks like Microsoft Agent Framework, LangChain, LangGraph** is strongly preferred. You'll collaborate closely with enterprise customers to solve critical business challenges by leveraging Azure's cutting edge AI capabilities, design and build AI solutions, implement robust data pipelines including Azure OpenAI, Azure ML, and other Large/Small Language Model (LLM/SLM) platforms. Our diverse, inclusive, and mission-driven team prioritizes innovation, collaboration, and continuous learning, focused on solving complex, real-world business challenges for enterprise customers. **Culture and Values:** At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We embrace a growth mindset, champion innovation, and value collaboration. Respect, integrity, accountability, and inclusiveness are foundational to our culture, and we seek professionals who align with and further these core values. ## Responsibilities + Lead hands-on design and development efforts primarily using **Python**, building robust, scalable, and customer-focused AI/ML solutions. + Engage directly with key enterprise customers to strategize, architect and implement AI driven, **Agentic AI** solutions leveraging **Azure AI services** including Azure OpenAI, Azure ML. + Translate complex requirements into practical, well architected technical solutions and develop rapid prototypes, involving data ingestion, validation, processing, and model deployment using Azure platform components. + Build, customize, and optimize **AI models, AI Agents** and related components for customer specific use cases. + Proactively explore diverse datasets to engineer novel features and signals that significantly enhance ML performance. + Participate actively in various phase of the **model lifecycle from conceptualization, training, fine tuning, validation, and deployment, to continuous monitoring** and **improvement**. ## Qualifications **Required Qualifications** + Master's degree (or higher), preferably with a specialization in Machine Learning, Data Science, or AI. + Minimum 10+ years architecting solutions and building software with experience in AI Based Solutions. + **Mandatory hands-on experience** in **Python** development, with extensive practical experience building and deploying production-grade AI solutions. + Proven track record of successful delivery of cloud-native AI projects, ideally on the Azure platform. + Demonstrated expertise in deep-learning and **Agentic AI frameworks** ( **Microsoft Agent Framework, LangChain, LangGraph** ) ## Nice to Have + Experience with JavaScript and/or .NET. + Experience with Agent development frameworks like Microsoft Agent Framework, LangChain, LangGraph. ## Benefits Our diverse, inclusive, and mission-driven team prioritizes innovation, collaboration, and continuous learning, focused on solving complex, real-world business challenges for enterprise customers.