Product Manager
Core
Product Manager responsible for the evolution of a high-scale document processing platform, ensuring quality, performance, and operational stability for public and private sector clients.
Role type
Senior Product Manager (B2B Platform)
Builds
High-scale document processing platform
Domain
Fintech / Identity & Digital Government / Secure Connectivity
Deliverable
production ML models | product features | infrastructure
Required skills
Product roadmap definition for scale and stability, SLA management, incident response and root cause analysis, backlog prioritization based on operational risk, technical requirement definition with engineering teams, operational metrics monitoring (throughput, latency, error rates), process improvement for support operations
Preferred skills
Experience with B2B digital products, high availability systems, close collaboration with Customer Success teams, analytical problem-solving
Technologies
None explicitly stated
Responsibilities
Define and evolve product roadmap focusing on scale and operational efficiency, Ensure high levels of quality and reliability in high-volume document processing, Work closely with Customer Success to monitor incidents and SLAs, Prioritize backlog considering customer impact and platform sustainability, Collaborate with Engineering and Data teams on technical requirements and success criteria, Monitor operational and product metrics, Lead root cause analysis and continuous improvement plans for service failures, Communicate product status and risks to stakeholders, Support the evolution of product-related support processes
Seniority
Senior, hands-on IC