Business analyst - Health insurance and claims
Core
Business Analyst supporting large-scale Claims Transformation programs in the Health Insurance domain, translating complex business needs into actionable requirements for claims, policy servicing, and customer journeys.
Role type
Senior Business Analyst (Insurance & Health Claims)
Builds
Claims transformation initiatives, process re-engineering, system modernisation, and digital channel capabilities
Domain
Insurance & Health | Digital & Transformation
Required skills
Business analysis, Insurance domain expertise, Claims domain knowledge, Agile delivery experience, Requirements elicitation and documentation, Stakeholder engagement, Process re-engineering, Regulatory compliance understanding, Change management support, Risk identification
Preferred skills
Experience with core claims platforms, workflow systems, rules engines, Scrum or SAFe methodologies, UAT support
Technologies
Scrum, SAFe, rules engines, workflow systems, digital channels
Responsibilities
Elicit, analyse, and document business and functional requirements across claims, policy servicing, and customer journeys; Translate business needs into epics, features, user stories, and acceptance criteria; Support end-to-end requirements management across discovery, delivery, testing, and implementation phases; Support the delivery of Claims Transformation initiatives, including process re-engineering, digitisation, system modernisation, and capability uplift; Operate as an Agile Business Analyst within Scrum or SAFe teams; Engage with Insurance and Health Insurance business stakeholders to understand business processes, pain points, and future-state needs; Ensure requirements and solutions align with insurance regulatory, risk, and compliance obligations