Manager, IT Infrastructure
Required skills
5+ years of client services support experience, supporting large scale client implementations at multiple sites, 5+ years of IT service management experience in a medium to large IT operations setting, Strong technical understanding, able to take complex technical descriptions and convert them into easy-to-understand updates for business unit leaders, Working knowledge of virtual server technology such as VMware, Working knowledge data storage platforms and backup solutions ie EMC Unity and Rubrik, Experienced in supporting and troubleshooting infrastructure and application ecosystems, Proven experience in IT infrastructure planning and development, Excellent understanding of the organization’s goals and objectives, In-depth knowledge of applicable data security and privacy practices and laws, Strong understanding of human resource management principles, practices, and procedures, Strong understanding of project management principles
Preferred skills
University degree in the field of business, computer science or information systems, Industry certifications (PMP, Prince2, Cisco, VMware, EMC, HPE Aruba, CISSP, CISA, CIPM)
Technologies
VMware, EMC Unity, Rubrik, servers, storage, backups, networks, data centers
Responsibilities
Lead the delivery of services and support for a regional client infrastructure service, Design and lead regional IT department support model for European client geography, Act as Service Delivery Manager for Client Infrastructure in the EU, Work with cross functional teams and stakeholders to define business and client infrastructure requirements for product and service implementations, Ensure the efficient utilization of IT resources including personnel and equipment – across the region, Design and manage the resource plan including full time, contractor and manage services offerings for IT function, Develop KPI’s and Metrics to measure success and areas of focus for the support organization, Develop and implement all functional policies and procedures, including regional standards, purchasing, and service provisioning, Manage deployment, monitoring, maintenance, development, upgrade, and support of IT systems (servers, storage, backups, networks, data centers), Manage and develop relationships with clients and business unit resources to service clients at their highest points of need, Analyze existing operations and make recommendations for the improvement and growth of IT systems, Conduct research and remain current with the latest technologies and solutions in support of client requests for proposals (RFP’s), Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions, Practice asset management for IT hardware, software, and equipment, Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities, Oversee operations-related incidents, requests, and projects, Assist with basic IT troubleshooting and communications with customer, business unit and IT staff
Seniority
Manager
Domain
IT Infrastructure, Smart Mobility, Client Services, Cloud Infrastructure, Network Management, Data Security, Project Management
