Plaques & Memorials Consultant
Core
Project manage individualised memorial tributes and plaques from initial purchase to installation, ensuring customer centric solutions and high-level care.
Role type
Customer service consultant (memorial tributes)
Builds
Individualised memorial plaques and tributes
Domain
Cemeteries and memorial services
Deliverable
client delivery
Required skills
Project management, customer service, stakeholder management, CRM data management, verbal and written communication, Microsoft Office (Word, Excel, Outlook)
Responsibilities
Project manage plaque memorials from purchase to installation; track and record sales journey in CRM; process client enquiries via email and phone; meet customers face-to-face to guide them through the memorial journey; ensure completion and verification of all documentation.