Payment Specialist
Core
Coordinate end-to-end payment operations for Healthcare Professionals, Patients, and External Experts ensuring compliance and accuracy.
Role type
Senior operational finance specialist (payments)
Builds
Accurate, timely, and compliant payment activities for external experts
Domain
Healthcare / Finance Operations
Required skills
HCP payment processes, Accounts Payable, Finance Operations, cross-functional stakeholder management, customer query resolution, process documentation, data integrity management, new market deployment support, process improvement, automation
Preferred skills
AI-enabled solutions adoption, Salesforce, SAP, DocuSign, SharePoint, reporting tools, databases
Technologies
Salesforce, SAP, DocuSign, SharePoint, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Manage end-to-end HCP payment activities in compliance with policies and regulations; Partner with Engagement Owners and Agencies to collect documentation and ensure accurate fee processing; Prepare, submit, monitor, and resolve payment requests through Finance systems; Handle queries and escalations from stakeholders; Act as a Subject Matter Expert for HCP payments and Accounts Payable processes; Support onboarding, training, and knowledge sharing; Maintain and improve process documentation; Ensure data accuracy across systems; Support new market deployments including UAT; Identify and implement process improvements and automation opportunities.