Tax Customer Service Specialist (Bilingual) - Fixed Term
Core
First point of contact for Canadian and US tax clients, handling inquiries via email and phone, coordinating deadlines, and managing document logistics.
Role type
Bilingual customer service specialist (tax compliance)
Builds
Client support services for global mobility tax compliance
Domain
Tax compliance and global mobility services
Deliverable
client delivery
Required skills
Bilingual proficiency in French and English, customer service experience, MS Office and Google Suite proficiency, written and verbal communication, ability to work under pressure, flexibility with extended hours
Preferred skills
Self-motivation, commitment to diversity
Technologies
MS Office, Google Suite
Responsibilities
Respond to client inquiries via email and phone, coordinate deadlines and file status between offices, schedule consultations with tax staff, triage and respond to incoming communications, escalate inquiries to local office teams, run service status reports, connect with government agencies for tax returns, perform administrative tasks like filing, scanning, and mailing documents
Seniority
Individual Contributor, entry to mid-level