Field Quality Engineer
Core
Connect real-world customer experiences with engineering solutions by investigating vehicle concerns at dealerships and fleet locations to identify, understand, and resolve root causes.
Role type
Field Quality Engineer (Automotive)
Builds
Breakthrough products and services for Ford customers
Domain
Automotive manufacturing and vehicle diagnostics
Required skills
Vehicle systems diagnostics, Root cause analysis (8D/14D), Technical reporting, Field investigation, Data collection (CAN, diagnostics), Stakeholder engagement
Preferred skills
Embedded automotive software, ECU architectures, Vehicle network data analysis (CAN, Ethernet), Diagnostic tools (CANalyzer, CANoe), Software-driven vehicle behavior (ADAS, infotainment), Scripting (Python, MATLAB)
Technologies
CAN, Ethernet, CANalyzer, CANoe, OTA updates, DTCs
Responsibilities
Travel to dealerships and fleet locations to investigate vehicle concerns firsthand, Validate customer concerns by observing real-world conditions and confirming failure modes, Collect and document technical data including photos, videos, and vehicle data logs, Develop formal technical reports describing failure conditions and reproduction steps, Partner with Product Development engineering teams for root cause investigation and corrective actions, Utilize warranty triggers and analytics tools to identify and prioritize emerging quality issues
Seniority
Mid-level, hands-on IC