Senior NOC Engineer
Core
Provide L1 support for incident resolution, event monitoring, and technical operations across WAN technologies, cloud platforms, and network infrastructure.
Role type
Senior NOC Engineer (L1 Support)
Builds
Network service reliability and operational efficiency
Domain
Telecommunications / Network Operations
Required skills
WAN network monitoring, L2/L3 networking protocols, cloud platforms (GCP, AWS, Azure, IBM Cloud), ITIL incident/problem/change management, Palo Alto firewalls, network troubleshooting, incident investigation, AIOps concepts, automation tools, scripting
Preferred skills
AIOps platforms, event correlation, alert deduplication, noise reduction, anomaly detection, predictive incident identification
Technologies
GCP, AWS, Azure, IBM Cloud, Palo Alto, AIOps platforms
Responsibilities
Utilize L2/L3 networking protocols to support network operations and facilitate incident resolution; Apply cloud platform knowledge to support network performance and availability; Implement ITIL practices while adhering to SLAs; Participate in 24/7 rotational shifts
Seniority
Senior, hands-on IC
