Service Delivery Manger (Core)
Core
End-to-end service delivery management for 4G and 5G Core Network domains, ensuring SLA performance, governance, and continuous improvement for Verizon.
Role type
Senior Service Delivery Manager (Network Operations)
Builds
4G and 5G Core Network services within the Support & Repair scope
Domain
Telecommunications / Mobile Network Core
Required skills
Service delivery management, SLA/KPI monitoring, Change management, Incident response, Cross-functional coordination, Core Network operations (EPC), ITIL/ITSM frameworks, Security controls implementation
Preferred skills
Verizon experience, Tier-1 operator experience, AI readiness
Technologies
4G, 5G, Evolved Packet Core (EPC), ITIL, ITSM
Responsibilities
Serve as primary operational contact for Verizon, Lead governance forums, Monitor SLA and KPI fulfillment, Coordinate incident response, Drive operational readiness for new solutions, Implement security controls, Lead continuous improvement initiatives
Seniority
Senior, hands-on IC