Automated Operations Engineer(3)
Core
24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance.
Role type
L1/L2 Network Operations Centre (NOC) Engineer
Builds
High-availability network services for telecom operators
Domain
Telecom / Network Operations
Required skills
Network monitoring tools (NMS/EMS), L1/L2 troubleshooting, Telecom protocols (2G/3G/4G/5G, RAN, RNC, BSC, SNMP, GTP, SIP, HTTP), Ticketing systems (ServiceNow, Remedy, JIRA)
Preferred skills
SolarWinds, Zabbix, Netcool, Nagios
Responsibilities
Monitor network, servers, and applications; Proactively identify, analyze, and resolve network alarms and incidents; Perform L1/L2 troubleshooting for network, transmission, and service issues; Raise, update, and manage trouble tickets; Escalate incidents as per defined escalation matrix; Coordinate with field teams, OEMs, and service providers; Track SLA/KPI compliance; Perform routine health checks and preventive maintenance; Prepare incident reports, RCA inputs, and shift handover notes; Support change activities and maintenance windows