Problem Manager - Cloud (NFVI and CNIS)
Core
Drive identification, investigation, and permanent resolution of recurring and critical issues across cloud-native infrastructure and telecom platforms.
Role type
Senior ITIL Problem Manager (Cloud Native & Telecom)
Builds
Improved platform stability and reduced repeat incidents for Ericsson CNIS and 5G Core infrastructure.
Domain
Telecom Cloud / Cloud Native Infrastructure
Required skills
ITIL Problem Management, Root Cause Analysis (RCA), Kubernetes, CNIS, CNFs, Helm, Linux, Networking (L2/L3, BGP, VXLAN), Storage (Rook-Ceph, CSI), Observability (Prometheus, Grafana)
Preferred skills
Ericsson tools (ENM, CENX, EO-EVNFM), 4G/5G Core, IMS, EPC, PKI, LDAP, Keycloak
Technologies
Kubernetes, Helm, YAML, Git, Rook-Ceph, Multus, Calico, SR-IOV, Prometheus, Grafana, ENM, CENX, EO-EVNFM, OMC, ESM
Responsibilities
Coordinate cross-functional teams to improve platform stability, perform RCA across Ericsson cloud platforms, manage corrective and preventive actions, collaborate with NOC operations and vendors.
Seniority
Senior, hands-on IC