Assistant Engineer - AO
Core
Managing 24/7 NOC environment, handling day-to-day operational challenges, and ensuring smooth operations per contract agreements.
Role type
Assistant Engineer (Network Operations Center)
Builds
Network surveillance operations and node integration
Domain
Telecom
Required skills
Network Surveillance, Trouble Ticket Analysis, Node Integration, Shift Planning, SLA Reporting, Team Leadership, GSM & CDMA Knowledge, Telecom Service Network, Implementation & Integration of Processes
Preferred skills
ITIL, CCNA, JNCIA, CCIP, People Management, Customer Relationship Management
Technologies
GSM, CDMA, MSTOP
Responsibilities
Manage 24/7 NOC environment, lead team to deliver per SLAs, ensure KPI/SLA fulfillment for network surveillance, handle and analyze trouble tickets, integrate new nodes per standardized processes, predict manpower requirements, plan and perform shift operational activities, support MSTOP processes, act as coordinator for emergency requests.
Seniority
Junior, hands-on IC