Senior Product Support Professional
Core
Provide superior RAN technical support expertise for customer solutions, driving fault isolation, technical task forces, and field deployment support for Ericsson's next-gen open and cloud-native RAN software.
Role type
Senior Product Support Professional (Technical Support)
Builds
Ericsson RAN products and features for telecom operators
Domain
Telecommunications, Radio Access Network (RAN), Cloud-native software
Required skills
e2e RAN hands-on troubleshooting, RAN SW system understanding (KPI, Layer 1-3), analytical problem-solving, cross-functional collaboration, technical deployment support, innovation mindset
Preferred skills
RAN SW development/maintenance, Cloud Native/Open RAN competence, Cloud Security and observability, AI/ML & Automation for workflows
Technologies
RAN Field Solutions, KPI step functions, Layer 1-3 SW subsystems, cluster monitoring, log aggregation
Responsibilities
Provide expert competence on RAN products, identify faults and apply troubleshooting techniques, drive and take part in integration activities, lead and contribute to Technical Taskforces, provide on-site and remote technical deployment support, drive Field Observability and Supportability into RAN solutions
Seniority
Senior, hands-on IC