ERC Solution Architect
Core
Lead emergency handling services to restore customer telecom systems and resolve network-level issues during crises.
Role type
Senior Solution Architect (Customer Support)
Builds
End-to-end Emergency Handling services for global telecom customers
Domain
Telecom / Network Operations
Required skills
Telecom product troubleshooting (5GC, EPC, Cloud, IMS), E2E network-level troubleshooting, leadership, analytical problem-solving, negotiation, conflict management
Preferred skills
None stated
Technologies
5GC, EPC, Cloud, IMS
Responsibilities
Restore customer systems during emergencies, brainstorm solutions for complex technical/business challenges, collaborate with customers and internal management, participate in post-event improvement activities
Seniority
Senior, hands-on IC with leadership responsibilities
