Service Delivery Manager
Core
Coordinate optical fiber installation, remediation, decommissioning, rack-and-stack, and data center build activities to ensure projects are delivered safely, on schedule, within budget, and according to quality standards.
Role type
Senior IC project manager (data center infrastructure)
Builds
Data center infrastructure deployments and build activities
Domain
Telecommunications + Data Center Infrastructure
Required skills
Project management, schedule management, risk management, issue tracking, stakeholder communication, cross-functional team coordination, vendor management, data center infrastructure knowledge, Microsoft Office proficiency, analytical skills
Preferred skills
Experience with infrastructure deployment projects, technology implementations, or data center activities
Responsibilities
Support planning, coordination, and execution of data center infrastructure projects; Manage day-to-day project activities ensuring deliverables meet schedules and requirements; Coordinate project execution across internal teams, vendors, and field resources; Track project milestones, schedules, budgets, risks, issues, and dependencies; Support customer communications with timely project updates; Assist in resolution of project issues and escalations; Maintain project documentation, reports, and records; Monitor project metrics and KPIs; Support resource planning activities; Identify opportunities for process improvements
Seniority
Mid-Senior, hands-on IC
