Customer Support Engineer
Core
Provide Level 2 support for RAN-related issues in customer networks, performing incident troubleshooting, fault isolation, and automation development to ensure resolution within agreed SLAs.
Role type
Senior IC Customer Support Engineer (Telecommunications)
Builds
Operational stability and efficiency for mobile network operators
Domain
Telecommunications / Mobile Networks (5G/LTE)
Required skills
LTE/5G RAN technologies, mobile network architecture, radio parameters, KPIs, Python/Shell scripting, log analysis, root cause analysis, automation scripting
Preferred skills
AI concepts, data analysis, ticketing systems
Responsibilities
Provide Level 2 support for RAN-related issues, Perform incident troubleshooting and fault isolation, Execute standard changes and parameter updates, Support problem management through root cause analysis, Utilize AI-based and analytics tools to identify performance trends, Develop and maintain automation solutions
Seniority
Mid-level, hands-on IC
