E2E Customer Technical Manager
Core
Single point of technical accountability for Tier-1 operator customers across Core Network and Cloud Infrastructure domains, owning service stability, incident response, and lifecycle governance.
Role type
Senior strategic leadership IC (Customer Technical Manager)
Builds
Trusted advisor relationships and operational resilience for enterprise telecom customers
Domain
Telecom Core Network (5G/4G) and Cloud Infrastructure
Required skills
5G Core (AMF, SMF, UPF, PCF, UDM, CHF, SCP), 4G EPC (MME, SGW, PGW, PCRF, HSS), Cloud-native platforms (CNIS, CCD, CEE, Kubernetes, CNFs, VNFs), Crisis management, Executive stakeholder engagement, Root cause analysis (RCA), Lifecycle governance, Risk-based decision making
Preferred skills
ENM, EVNFM, ENIQ, Log analytics platforms
Technologies
5G Core, 4G EPC, IMS, Charging, Signalling, Subscriber Data Management, Kubernetes, CNIS, CCD, CEE
Responsibilities
Maintain full visibility of service stability and operational risks across Core and Cloud environments; Lead command during critical incidents and major escalations; Drive root cause analysis and corrective actions for major incidents; Own software lifecycle compliance, upgrade programmes, and EOM/EOS risk management; Lead executive governance meetings, Risk Review Boards, and CABs; Oversee operational health of cloud-native platforms ensuring observability and capacity management
Seniority
Senior, strategic leadership
