Manager_Transmission Network
Core
Third-line technical support lead for enterprise optical transmission networks, managing complex escalations and major incidents to restore services.
Role type
Senior IC Optical Transmission Network Operations Lead
Builds
Reliable optical network services for enterprise customers
Domain
Telecommunications / Optical Transmission
Required skills
DWDM, OTN, SDH, Ethernet, optical transmission troubleshooting, Ciena platforms, Infinera platforms, Root Cause Analysis, incident management, stakeholder management, technical documentation, process automation
Preferred skills
Packet-over-optical experience, OSS/BSS applications, IP networks, ITIL certification, degree
Technologies
Ciena 6500, 5164, 5170, Waveserver WS5, MCP, One Control NMS, Infinera G40, FlexILS, Infinera NMS/DNA
Responsibilities
Provide third-line technical support for enterprise customer optical services; Take ownership of complex technical escalations and coordinate service restoration; Troubleshoot and manage faults across optical transmission networks; Perform Root Cause Analysis and contribute to reducing repeat incidents; Manage the lifecycle of optical platforms and customer services; Mentor Level 1 engineers and contribute as a technical subject matter expert
Seniority
Senior, hands-on IC
