Operations Technician 1st Line
Core
Network Operations Technician supporting maintenance and operational performance of mobile and fixed telecom networks.
Role type
1st Line Network Operations Technician
Builds
Network stability and adherence to performance targets for Vodafone Group customers
Domain
Telecommunications (Mobile and Fixed Networks)
Required skills
Telecom network maintenance, Incident analysis and escalation, Fault detection (GSM/LTE/5G), Technical data analysis, Cross-functional collaboration, Operational tool usage
Preferred skills
German language skills, Telecom equipment exposure, Higher education
Technologies
GSM, LTE, 5G, Network monitoring and diagnostic tools
Responsibilities
Perform telecom network maintenance activities, Identify and escalate software/hardware issues, Document network incidents, Collaborate with internal teams and external suppliers, Detect and escalate faults, Investigate technical issues raised by Customer Operations
Seniority
Entry-level / Junior