VodafoneThree - Retail Business Advisor - Liverpool St
Core
Deliver a consistently brilliant shopping experience to business customers by providing high-quality service, solution-based selling, and accurate task completion to increase revenue and customer experience.
Role type
Retail Business Advisor (Sales & Customer Service)
Builds
Sales dashboards, cross-sales opportunities, and business leads for the Vodafone store.
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Solution-based selling, business customer requirements knowledge, store specialist knowledge, sales dashboard management, mystery shopper feedback handling, regulatory policy adherence, coaching new team members, customer service improvement suggestions.
Preferred skills
Local business community prospecting, collaborative planning with SME teams, training delivery of new business offers.
Responsibilities
Promote the store as the destination of choice for local business customers, deliver the best service on the high street, generate business leads to business teams, work in conjunction with the SME team to drive demand and footfall, undertake regular learning and development, adhere to company and regulatory policies, partake in security vetting.
Seniority
Individual Contributor