Business Analyst
Core
Analyze business demands, translate them into structured requirements, and act as a bridge between business and technical stakeholders to support the Customer Data Hub.
Role type
Business Analyst (Data & Systems)
Builds
Customer Data Hub solutions and requirements documentation
Domain
Telecommunications / Data Integration
Required skills
SQL, Oracle databases, data mapping, data modelling, JIRA, Confluence, Agile (Scrum/Kanban), API understanding, stakeholder management
Preferred skills
Experience in large digital or enterprise environments, understanding of customer data structures
Technologies
SQL, Oracle, JIRA, Confluence, APIs
Responsibilities
Analyse business demands and translate them into clear, structured requirements and solution proposals. Work closely with business and technical stakeholders to elicit, understand, challenge and validate requirements. Act as a bridge between business, delivery teams and technical stakeholders. Support the creation and refinement of the Requirements Definition Document. Help clarify the “why”, “how” and “when” behind new implementations. Own and maintain the documentation process in Confluence. Support backlog refinement and ensure JIRA tickets contain the right level of business and technical detail. Analyse customer data flows across multiple systems, query databases when needed, and support the mapping of customer information coming from different sources.
