Analista de Customer Operations Pleno / CS / São Paulo,SP
Core
Represent the Order Fulfillment Brazil team with global specialists and LPO on SAP S4HANA topics, manage system incidents, create and detail User Requirement Specifications (URS), execute UAT, and propose workarounds to ensure business continuity.
Role type
Senior Business Analyst (SAP S4HANA)
Builds
SAP S4HANA system improvements, incident resolutions, and operational process documentation for Order Fulfillment.
Domain
Agriculture / Supply Chain / ERP Systems
Required skills
SAP S4HANA, URS creation, UAT execution, SQL, Power BI, English (advanced)
Preferred skills
Salesforce, O2B processes, Python, Data Analytics, AI, Digital Transformation
Technologies
SAP S4HANA, Power BI, Power Apps, Salesforce, SQL, Python
Responsibilities
Report and track system incidents impacting Order Fulfillment; Create and detail URSs for system improvements; Execute UAT and document test scenarios; Propose workarounds for system errors; Connect with operational teams to ensure correct system usage; Map recurring process errors and create action plans.
Seniority
Mid-Senior, hands-on IC
