Night Audit
Core
Frontline guest services and operational support for a boutique apartment hotel, ensuring high-quality experiences and resolving issues.
Role type
Night Audit / Front Desk Host
Builds
Guest check-in/check-out processes, local experience recommendations, and emergency response protocols
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service excellence, problem resolution, local area knowledge, emergency response, team collaboration, independent work
Preferred skills
Customer service experience, adaptability, ownership mindset
Responsibilities
Provide high-level guest services at all touchpoints, resolve complaints creatively, act as a local connection for guests, respond to emergency situations, identify opportunities to increase guest retention, support hotel operations to brand standards