Builder Customer Service Rep
Core
Provide exceptional customer service to home builders, supervisors, and vendors regarding pest control products, installations, and the Taexx® system.
Role type
Customer Service Representative
Builds
Service tickets, graphs, and regional/corporate reports for pest management technicians
Domain
Pest Management / Construction Services
Deliverable
dashboards & analysis
Required skills
Customer service, telephone features, computer basics, payment reconciliation, reporting
Preferred skills
Knowledge of treatment processes, Taexx® system, pricing
Responsibilities
Provide product and installation information to builders, print and distribute service tickets, execute reports, schedule builder services, collect and reconcile payments, maintain builder relationships, escalate inquiries, communicate with field managers
Seniority
Entry-level