Clerical Trainer, BC Cancer Victoria
Core
Provides training, orientation, and educational services to clerical staff and students in clinical settings, focusing on client support services, new system functionality, and workflow changes.
Role type
Training and development specialist for clerical staff
Builds
Interactive training programs, orientation materials, and learning resources for clerical functions
Domain
Healthcare administration and clinical support
Required skills
Adult education and teaching skills, learning needs analysis, performance evaluation, program development, documentation creation, scheduling, mentoring, system workflow analysis
Preferred skills
Medical terminology knowledge, secretarial/clerical program background
Technologies
Microsoft Word, Excel, PowerPoint
Responsibilities
Conduct formal presentations and one-on-one training on client support and system changes; develop and update educational materials and user reference documentation; evaluate employee performance and training effectiveness; schedule training sessions and maintain records; assist with clerical student practicums; participate in committees to support quality improvement.