Service Manager
Core
Modernize client experience and oversee operational service functions including money movement, trade support, and account maintenance across assigned branches.
Role type
Senior IC Service Manager (Operations)
Builds
Operational service processes and client experience within financial branches
Domain
Financial Services / Banking Operations
Required skills
Trade supervision, money movement, document handling, compliance auditing, team leadership, process improvement, conflict resolution, strategic thinking
Preferred skills
Behavioral change coaching, diversity and inclusion advocacy, national platform updates, cross-functional partnership
Technologies
N/A
Responsibilities
Oversee service transaction approvals and processes (trade supervision, money movement, document handling), conduct quality assurance reviews on execution, lead operational remediations, ensure appropriate coverage across branches, facilitate client inquiry resolution, administer administrative efforts, partner with Market Risk Officers on branch exams, identify and implement process improvements, lead and mentor Service Associates & Receptionists, maintain relationships with key partners within the Branch, Market, Region and Home Office
Seniority
Senior, hands-on IC