Digital Client Experience and Platforms Business Analyst – Associate
Core
Support product owners in defining and prioritizing the product roadmap, creating digital solutions for Morgan Stanley's clients, and executing business objectives for the Digital Client Experience and Platforms organization.
Role type
Associate Business Analyst (Digital Client Experience)
Builds
Consumer-facing digital experiences, mobile applications, and AI-powered client planning solutions.
Domain
Financial Services / Wealth Management / Digital Platforms
Deliverable
product features
Required skills
Product roadmap definition, Agile/Scrum development, User story creation, AI use case analysis, Generative AI application, Data flow modeling, User acceptance testing, Stakeholder collaboration, UI/UX wireframing, KPI tracking
Preferred skills
Master's degree in CS/Engineering/Mathematics, Experience with JIRA/Confluence, Background in financial planning or investment advice
Technologies
JIRA, Confluence, Microsoft Office (Excel, PowerPoint, Word), HP ALM, SharePoint
Responsibilities
Support product owners with definition and prioritization of product roadmap, release planning, and development and communication of business requirements; Analyze AI use cases to automate internal processes and deliver AI-powered client experiences; Using generative AI to draft product scope, user stories, define functional behavior, and metrics for AI-driven initiatives; Collaborate with UI/UX team to develop information/interaction architecture, user flows, wireframes, and visual design comps; Define, collect, and track KPIs and product/program adoption and usage metrics; Assist with triaging defects, supporting incident/production issue remediation, partnering with tech on fixes.
