Vice President – Management Reporting, Analytics & Innovation
Core
Own the end-to-end complaints reporting lifecycle, creating clear insights for senior management, governance forums, and regulators.
Role type
Senior IC management reporting and analytics leader
Builds
Complaints management dashboards, KPIs, KRIs, and executive presentations
Domain
Financial services / Banking / Regulatory Risk
Deliverable
dashboards & analysis
Required skills
SQL, Tableau, Excel, PowerPoint, data analysis, root cause analysis, stakeholder management, regulatory reporting, AI/automation implementation
Preferred skills
Mortgage regulatory knowledge, advanced analytics, global team oversight
Technologies
SQL, Tableau, Excel, PowerPoint
Responsibilities
Own the end-to-end complaints reporting lifecycle from data analysis to delivery; Create executive presentations for management and regulators; Develop and maintain complaint KPIs, KRIs, and dashboards; Analyse large datasets to identify trends and risks; Translate findings into actionable insights; Provide oversight for a colleague in Mumbai; Lead improvements in data quality and reporting governance; Implement AI and automation solutions; Support risk assessments and remediation activities.
