Financial Crime Investigator
Core
Investigate customer complaints, lending issues, account activity, and conduct-related concerns to ensure fair outcomes and strengthen controls.
Role type
Senior IC financial crime investigator
Builds
Investigation summaries and responses for customers, regulators, and stakeholders
Domain
Banking / Financial Crime / Compliance
Deliverable
client delivery
Required skills
investigative skills, analytical skills, root-cause analysis, risk assessment, regulatory investigation experience, evidence-based decision making, documentation skills, attention to detail
Preferred skills
knowledge of banking/lending products, experience with transaction monitoring, familiarity with AI tools for case management
Technologies
AI tools for case management
Responsibilities
Investigate customer complaints, lending issues, account activity, and conduct-related concerns; Review customer records, transactions, servicing systems, call recordings, and supporting documentation; Analyze evidence from multiple sources and make balanced, well-supported decisions; Identify root causes, operational gaps, emerging risks, and control weaknesses; Prepare clear investigation summaries and responses for customers, regulators, and stakeholders; Escalate potential regulatory, legal, conduct, or systemic concerns; Contribute to process improvements that enhance customer outcomes and strengthen controls; Support the use of technology and AI to improve investigations and case management