Financial Crime Investigator
Core
Investigate customer complaints, lending issues, account activity, and conduct-related concerns to ensure fair outcomes and strengthen controls.
Role type
Senior Financial Crime Investigator (Consumer Banking & Lending)
Builds
Investigation summaries, regulatory responses, and process improvements for customer protection and risk mitigation.
Domain
Banking, Consumer Lending, Compliance, Conduct Risk
Deliverable
client delivery
Required skills
Fraud investigations, Financial crime, AML/KYC, Transaction monitoring, Root cause analysis, Evidence-based decision making, Regulatory investigations, Credit risk, Compliance, Internal audit
Preferred skills
Technology and AI application in case management, Process improvement
Technologies
AI, Case management systems
Responsibilities
Investigate customer complaints, lending issues, account activity, and conduct-related concerns; Review customer records, transactions, servicing systems, call recordings, and supporting documentation; Analyze evidence from multiple sources and make balanced, well-supported decisions; Identify root causes, operational gaps, emerging risks, and control weaknesses; Prepare clear investigation summaries and responses for customers, regulators, and stakeholders; Escalate potential regulatory, legal, conduct, or systemic concerns; Contribute to process improvements that enhance customer outcomes and strengthen controls; Support the use of technology and AI to improve investigations and case management.
