Customer Experience Representative
Core
Deliver positive customer experiences and manage service scheduling for HomeTeam Pest Defense, a pest management company serving homebuilders and homeowners.
Role type
Customer Service Representative (Pest Management)
Builds
Pest control services and related maintenance for residential properties
Domain
Pest Management / Home Services
Deliverable
client delivery
Required skills
Customer service, telephone communication, conflict de-escalation, billing resolution, data entry, scheduling, payment reconciliation
Preferred skills
Basic computer literacy, knowledge of technician processes
Technologies
Route Point software
Responsibilities
Answer customer inquiries and resolve billing issues, schedule pest control services, conduct follow-up calls for re-treats, validate and file technician paperwork, collect payments from technicians, maintain customer files
Seniority
Entry level