Client Support Engineer II - Atlanta
Core
Primary technical resource and trusted advisor for a key client environment (~300–400 users), balancing hands-on support, proactive system management, and technical leadership in an MSP setting.
Role type
Senior IC Client Support Engineer (MSP)
Builds
Managed IT services, cybersecurity, cloud infrastructure, and strategy for regulated organizations
Domain
Managed Services Provider (MSP), Cloud, Cybersecurity
Required skills
Microsoft Entra ID, Microsoft Intune, Microsoft 365, Microsoft Azure, Endpoint troubleshooting, Networking (VPNs, DNS, DHCP, firewalls, VLANs), Client stakeholder management, Mentoring
Preferred skills
Azure certification (AZ-104), Mid-sized environment experience (200+ users)
Technologies
Microsoft Entra ID, Microsoft Intune, Microsoft 365, Microsoft Azure, Windows, macOS, Teams, Exchange Online
Responsibilities
Manage Identity and Access across Microsoft Entra ID; Own and maintain Intune environments; Support and manage Microsoft 365; Work within Azure supporting cloud infrastructure; Troubleshoot and resolve escalated technical issues; Lead client-facing initiatives such as deployments and infrastructure changes; Mentor junior engineers
Seniority
Senior, hands-on IC
