Identity & Access Operations Engineer (L2) – Active Directory, LDAP & ADFS
Core
L2 Identity & Access Administrator supporting enterprise identity infrastructure including Active Directory, LDAP, and ADFS.
Role type
L2 Identity & Access Operations Engineer
Builds
Identity service availability, secure access, and SLA compliance across global operations
Domain
Cybersecurity / Identity Management
Required skills
Active Directory administration, LDAP troubleshooting, ADFS support, authentication protocols (Kerberos, NTLM, SSL/TLS), Group Policy management, DNS troubleshooting, PowerShell scripting, ITIL processes, monitoring tools, ServiceNow
Preferred skills
Microsoft Entra ID, SAML, OAuth 2.0, OpenID Connect, Privileged Access Management (PAM), MFA, conditional access, AD auditing, global follow-the-sun operations
Technologies
Active Directory, LDAP, ADFS, ServiceNow, PowerShell, Microsoft Entra ID
Responsibilities
Resolve AD, LDAP, and ADFS incidents and service requests within SLAs; Administer user accounts, groups, and access permissions; Troubleshoot authentication failures, account lockouts, and domain connectivity; Monitor directory service health and alerts; Execute approved changes and follow security procedures; Coordinate with L1/L3, Security, and Application teams; Maintain runbooks and incident documentation.
Seniority
Mid-level, hands-on IC
