Identity & Access Support Analyst (L1) – Active Directory, LDAP & ADFS
Core
L1 Identity & Access Analyst supporting enterprise identity services including Active Directory, LDAP, and ADFS.
Role type
L1 support analyst (identity & access management)
Builds
Identity service availability and secure access for global 24x7 operations
Domain
Cybersecurity / Identity Management
Deliverable
dashboards & analysis
Required skills
Active Directory operations, LDAP troubleshooting, ADFS/SSO monitoring, incident logging, basic PowerShell, ITSM tools, shift handover
Preferred skills
Microsoft Entra ID, MFA, hybrid identity, SAML, Kerberos, SSL/TLS, identity monitoring, ITIL Foundation
Technologies
Active Directory, LDAP, ADFS, ServiceNow, Microsoft Entra ID, PowerShell
Responsibilities
Monitor AD/LDAP/ADFS alerts and perform health checks, handle password resets and account unlocks, perform initial authentication troubleshooting, log and escalate incidents to L2/L3, maintain incident records and shift handover documentation, ensure SLA compliance
Seniority
L1, hands-on support
