Field Technical Specialist
Core
Provide expert technical guidance, troubleshooting, and training for HVAC contractors and partners on LG VRF and RLC systems.
Role type
Senior Field Technical Specialist (HVAC)
Builds
Aftermarket support activities and regional service success for LG HVAC products
Domain
HVAC / Building Services
Required skills
HVAC system troubleshooting, VRF/RLC system expertise, wiring schematic interpretation, technical training delivery, regional account management, software/hardware updates, load verification, documentation creation
Preferred skills
HVAC vocational diploma or degree, 15-20 years HVAC experience, 3-5 years LG VRF/RLC support experience, Microsoft Suite proficiency
Technologies
LG proprietary software, Microsoft Suite
Responsibilities
Provide direct technical guidance via phone, email, and case support; interpret wiring schematics and refrigerant circuit diagrams; coordinate jobsite visits and onsite service/training; conduct technical training sessions in classroom and jobsite settings; review extended warranty submissions; support aftermarket rework projects; network with regional sales staff.
Seniority
Senior, hands-on IC with regional management responsibilities