Participant Liaison Officer (PLO) – Supported Independent Living (SIL)
Core
Oversee and support the day-to-day delivery of Supported Independent Living (SIL) services, ensuring participant safety, quality, and compliance with NDIS standards.
Role type
Senior operational lead for disability support (SIL)
Builds
Safe, participant-led Supported Independent Living homes
Domain
Disability support / Supported Independent Living
Deliverable
physical/clinical work
Required skills
NDIS Supported Independent Living Practice Standards, participant rights and safeguarding, rostering and staffing coordination, incident and risk management, coaching frontline support teams, stakeholder communication
Preferred skills
Certificate III or higher in Disability/Community Services, experience coordinating disability support teams, understanding of participant funding models
Technologies
NDIS Practice Standards
Responsibilities
Monitor quality and consistency of supports delivered across shifts, coach and mentor Lifestyle Mentors, support effective rostering and staffing arrangements, monitor participant outcomes and incident trends, ensure documentation and risk files remain current, coordinate communication between participants, families, and management, support transitions into and between SIL arrangements
Seniority
Senior, hands-on operational lead