Commercial Business Process Expert
Core
Design, govern, and continuously improve end-to-end Lead to Cash processes to deliver sustainable business value and support SAP S/4HANA deployment.
Role type
Senior Business Process Expert (Lead to Cash)
Builds
Standardized global ways of working for customer management, sales operations, order management, customer service, and invoicing.
Domain
Consumer Health / FMCG / Enterprise Transformation
Required skills
Lead to Cash process expertise, business process design, standardization, continuous improvement, ERP transformation, stakeholder engagement, project management, process modelling, workflow optimisation, analytical skills, problem-solving
Preferred skills
SAP S/4HANA, CRM (Veeva/Salesforce), TSM
Technologies
SAP S/4HANA, Jira, Veeva, Salesforce, TSM
Responsibilities
Collaborate with Business Process Owners to design future-state processes; Facilitate workshops to gather input and finalize process designs; Document future-state processes and assess current-state bottlenecks; Drive decisions through governance forums; Support readiness for programme delivery and define adoption interventions; Design and manage interim operating states to ensure business continuity; Build stakeholder relationships and secure alignment; Define KPIs and monitor adoption/outcomes for continuous improvement.
Seniority
Senior, hands-on IC