Customer Support/Dispatcher
Core
Full-time Customer Support Representative handling service/installation tickets, quoting, and coordinating with dispatch for residential and commercial door/security products.
Role type
Customer Support Representative
Builds
Service and installation tickets, customer solutions
Domain
Commercial/Industrial/Residential door, docking, and security products
Required skills
Ticket creation, pricing quoting, customer concern resolution, outbound follow-up calls, ERP system updates, KPI tracking
Preferred skills
Microsoft Office Suite, CRM software, problem-solving, multitasking
Responsibilities
Schedule and create accurate service tickets, promote products and services with accurate pricing, handle customer concerns and provide solutions, conduct outbound calls for follow-ups, coordinate with Dispatch teams, update customer interaction records in ERP system, meet personal/team KPIs
Seniority
Entry-level to Mid-level, full-time