Community Support Lead
Core
Dedicated HQ owner of the Fora advisor community (Forum), answering questions, moderating discussions, and organizing content to build a trusted space for travel entrepreneurs.
Role type
Community Support Lead (IC)
Builds
A trusted, organized, and engaged online community for travel advisors
Domain
Travel industry + Online Community Management
Required skills
Community moderation, ticketing/escalation workflows, policy enforcement, process building from scratch, community platform management (Circle/Discourse), metrics reporting
Preferred skills
Supporting large online communities (1,000+ members), travel industry background, no-code tools (Zapier)
Technologies
Circle, Discourse, Mighty Networks, AI chatbots, Zapier
Responsibilities
Monitor and answer advisor questions in real-time, moderate content and enforce community guidelines, re-thread posts and organize discussions, surface urgent issues and trends to leadership, build community rituals and programming, track and report community health metrics
Seniority
Mid-level, hands-on IC
