Associate Manager - Operations
Core
Managing a team to design, execute, and report on standard work processes for accurate and efficient transportation solutions, balancing 30% production work with 70% management.
Role type
Associate Manager, Operations (Logistics/Transportation)
Builds
On-time delivery of customer freight while controlling costs and optimizing network utilization.
Domain
Logistics / Transportation / Freight Industry
Required skills
Logistics operations management, Carrier negotiation, Root cause analysis, Statistical data analysis, Process improvement, Team supervision, EDI connectivity management, Performance reporting, Contingency planning, KPI monitoring
Preferred skills
BI tools (Power BI, Tableau), Team collaboration
Technologies
Excel, Power BI, Tableau, EDI systems
Responsibilities
Supervise day-to-day activities of team members and distribute workload. Manage spot transportation movements to drive revenue and ensure timely coverage. Serve as the first point of escalation for clients and carriers. Develop and maintain effective processes and carrier performance reports. Proactively generate ideas to improve process efficiency and customer experience. Monitor operational KPIs to implement targeted improvement initiatives.
Seniority
Mid-level Manager, hands-on IC