Service Operations Specialist
Core
Installing, testing, and maintaining fiber optic services and equipment in homes, businesses, and network sites (CO, Remote, DLC, COLO).
Role type
Field Service Operations Technician (Fiber/Telecom)
Builds
Fiber facilities, GPON/PON networks, and connectivity for residential and business customers.
Domain
Telecommunications / Fiber Optic Infrastructure
Deliverable
physical/clinical work
Required skills
Fiber optic installation and maintenance, GPON/PON equipment troubleshooting, OTDR traces and fiber characterization, network cabling, basic electrical systems, telephony, power equipment maintenance, IP subnetting, cross-connect management.
Preferred skills
Voice (SIP) and video services knowledge, LAN/WAN hardware experience, MS Office Suite, customer interaction.
Responsibilities
Install and troubleshoot voice, data, video services and CPE; perform preventive maintenance on RSB CO/Remote/DLC/COLO equipment; conduct advanced OTDR traces; manage data entry for tickets and orders; support engineering projects for equipment upgrades; assist Network Operations in isolating hardware issues.
Seniority
Entry-level to Junior, hands-on IC