Customer Insights Analyst
Core
Transform customer and operational data into actionable insights for the Payer Retrieval business to identify trends, monitor performance, and improve customer experience.
Role type
Senior IC Customer Insights Analyst
Builds
Dashboards, recurring reports, and performance summaries for Customer Success and Operations teams
Domain
Healthcare data logistics / Payer services
Deliverable
dashboards & analysis
Required skills
SQL, data visualization (Sigma Computing, Tableau, Power BI), data cleaning, KPI monitoring, ad hoc analysis, stakeholder partnership, metric definition
Preferred skills
Healthcare domain knowledge, payer operations, risk adjustment, executive reporting, data modeling
Technologies
Sigma Computing, Snowflake, Tableau, Power BI, Microsoft Excel, Google Sheets
Responsibilities
Collect and clean data from multiple sources to identify trends and risks; Develop and maintain dashboards and reports; Monitor KPIs and translate findings into insights; Conduct ad hoc analyses on customer performance and operational outcomes; Partner with stakeholders to define reporting requirements; Validate data accuracy across reports and analyses.
Seniority
Mid-Senior, hands-on IC