Director, Technical Products and Operations
Core
End-to-end management, operation, and security of flagship client-facing SaaS products hosted on AWS, including AI-enabled features.
Role type
Director, Technical Product Operations (hands-on IC leader)
Builds
Commercial SaaS platforms for pharmaceutical and biotech clients
Domain
Healthcare technology / Cloud Infrastructure / AI Operations
Deliverable
production ML models | infrastructure | product features
Required skills
AWS infrastructure operations, SOC 2 compliance, Infrastructure-as-Code (Terraform), CI/CD pipelines, Cloud security (IAM, encryption, secrets management), HA/DR design, Incident response, Leadership of platform engineering teams, FinOps
Preferred skills
Productionizing AI/LLM features, Container orchestration (ECS/Fargate, EKS), Experience in regulated environments (HIPAA, GDPR, GxP), AWS certifications (Solutions Architect, DevOps, Security), CISSP/CCSP
Technologies
AWS, Terraform, ECS, Fargate, EKS, Lambda
Responsibilities
Design and maintain scalable AWS environments, Lead HA/DR and disaster recovery planning, Maintain SOC 2 compliance and security posture, Support secure integration of AI/ML features, Manage on-call coverage and incident response, Lead and mentor external IT/platform engineering teams
Seniority
Director, hands-on leadership