Operations Service Technician I
Core
Install, test, maintain, and troubleshoot fiber optic connectivity services and equipment in homes and businesses.
Role type
Field service technician (fiber/telecom)
Builds
Residential and business fiber internet, voice, and video services
Domain
Telecommunications / Fiber Optic Networks
Deliverable
physical/clinical work
Required skills
Fiber network installation, GPON/PON equipment handling, router/switch configuration, Wi-Fi provisioning, circuit installation, troubleshooting, data entry, customer interaction, MS Office Suite
Preferred skills
Fiber or telecom industry experience, climbing utility poles, working at heights, confined space work, safe driving record
Technologies
GPON, PON, Zhone, SmartRG, AirTies, Light Level Meters, routers, switches, gateways
Responsibilities
Install and troubleshoot Voice, Data, and Video services on fiber networks; Provision and configure Wi-Fi settings; Install and troubleshoot customer on-premise equipment; Install and troubleshoot circuits; Perform data entry tasks (tickets, orders, timesheets); Work onsite with customers and in collaboration with the Service Operations Center
Seniority
Entry-level (0+ years experience)