Data Platform Operations Service Manager
Core
Manage the technical operational stability, compliance, and continuous improvement of the global Data & AI landscape including Azure Data Lakes, Data Factory, Snowflake, and Databricks.
Role type
Senior IC Data Platform Operations Service Manager
Builds
Production data infrastructure and ETL/ELT pipelines for Haleon's consumer health business
Domain
Healthcare / Cloud Data Engineering
Deliverable
production ML models | infrastructure
Required skills
Azure Data & AI platforms (Data Lakes, Databricks, Data Factory, Synapse, Purview), ETL/ELT pipeline orchestration, Cloud Operations (IaaS/PaaS), Incident/Change/Problem Management (ITIL), Disaster recovery planning, Cost optimization, Team leadership, Stakeholder engagement
Preferred skills
Familiarity with Haleon Quality System principles, Agile principles in large organizations
Technologies
Azure, Databricks, Snowflake, Data Factory, Synapse, Purview, Unity Catalogues, Azure DevOps, GitHub, Power BI, Fabric
Responsibilities
Ensure 24/7 monitoring, alerting, and response for high availability; Define and track SLAs/SLOs/KPIs; Lead L2/L3 operations and root cause analysis; Manage vendor resources and agency staff; Execute release management and CI/CD pipelines; Optimize OPEX costs; Ensure compliance with security and regulatory requirements
Seniority
Senior, hands-on IC with team management