Director, Retrieval Operations (Inventory Strategy)
Core
Translate client retrieval demand into actionable inventory plans across retrieval channels, operational teams, and vendor partners to balance commitments, capacity, yield, and cost.
Role type
Director, Inventory Strategy (Payer Retrieval Operations)
Builds
Scalable, data-driven inventory-planning discipline connecting project demand with workforce capacity and daily production requirements.
Domain
Healthcare data logistics / Payer operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Inventory forecasting, demand planning, capacity planning, workforce planning, strategic routing, performance governance, scenario planning, financial analysis, cross-functional partnership, team leadership
Preferred skills
Healthcare operations, medical-record retrieval, payer operations, vendor management, automation/AI workflow implementation
Technologies
SQL, spreadsheets, data-visualization, business-intelligence, enterprise-planning tools
Responsibilities
Own inventory strategy and planning framework; establish forecasting and prioritization strategies; define routing business rules; evaluate channel performance; monitor project performance and lead recovery planning; partner with Workforce Management on capacity plans; support annual planning and budgeting; establish KPIs and governance routines; partner with Product/Engineering on logic refinement; partner with Call Center on segmentation; lead and develop the Inventory Strategy team.
Seniority
Director, hands-on leadership with strategic oversight