Operations Manager
Core
Lead strategic operations within a Returns Warehouse, overseeing Area Managers and driving reverse logistics processes.
Role type
Senior Operations Manager (Warehouse/Reverse Logistics)
Builds
Reverse logistics processes and returns fulfillment center operations
Domain
E-commerce / Apparel / Retail / Supply Chain
Required skills
Operations leadership, team mentoring, workflow optimization, safety compliance, performance metrics analysis, cross-functional collaboration, continuous improvement (Lean/Six Sigma/Kaizen)
Preferred skills
Returns/reverse logistics experience, high-volume environment management, Lean/Six Sigma/Kaizen expertise, e-commerce/apparel industry background
Technologies
Lean, Six Sigma, Kaizen
Responsibilities
Lead and mentor a team of Area Managers; oversee daily warehouse operations and meet processing targets; maintain safety culture and OSHA compliance; monitor performance metrics and resolve operational gaps; collaborate with HR, Finance, and other teams; drive continuous improvement initiatives; align team execution with organizational goals.
Seniority
Senior, hands-on IC with people management